In the world of banking, financial services, and insurance (BFSI), speed, trust, and compliance are everything. A single message from the CEO must reach thousands of employees across continents with zero distortion. Regulators require proof that every advisor has completed compliance training, not just a signed form. Customers expect to open accounts, settle claims, or consult with their relationship managers without setting foot in a branch.
This is the sector where enterprise streaming media has had a great impact. What began as a tool for marketing webinars is now a backbone for secure communication, customer servicing, and even regulatory workflows in BFSI. The global enterprise streaming media market stood at $38.30 billion in 2024, and the BFSI sector was its largest end user.
Enterprise streaming media is centrally managed video and live-audio delivery with business controls such as access management, encryption, analytics, captions/transcripts, audit trails, and integrations into CRMs/LMSes. For BFSI, this means the ability to run secure townhalls, compliance training, client webinars, virtual investor days, and interactive advisory sessions at scale.
Why Enterprise Streaming Matters for BFSI: Key Use Cases
Unlike consumer streaming services, enterprise streaming platforms are built for security, auditability, and scalability. For BFSI companies, these attributes are critical. End-to-end encryption and access controls protect sensitive data. Every stream, view, and interaction can be logged for regulators. With the help of these media, a bank can train 10,000 employees or run a customer webinar for 50,000 investors without performance issues. As BFSI firms balance hybrid workforces, regulatory demands, and the digital expectations of customers, enterprise streaming has moved from “nice-to-have” to “must-have.”
- Digital KYC and Customer Onboarding
One of the most visible applications of streaming is in video KYC. Faster onboarding improves conversion rates, reduces operational costs, and keeps banks compliant with regulatory “face-to-face” mandates. In February 2024, CAMSRep, part of the CAMS Group, partnered with Oriental Insurance Company Limited to deliver AI-powered digital onboarding and video KYC solutions. The platform uses live video streaming to verify identities, assess risk, and complete onboarding in minutes, cutting out paperwork and branch visits.
Banks are also reimagining customer engagement through streaming. VideoCX.io is one such example that allows premium clients to connect with advisors over secure video, integrated with a bank’s CRM. Some banks provide loan advisory and underwriting services via live video, accelerating credit approvals. Streaming removes geographic limits and enables banks to serve high-value clients efficiently, cut turnaround times, and deliver personalized service without expanding physical branches.
- Faster Insurance Claims and Inspections
Insurance companies are leveraging live video streaming to cut claim settlement times dramatically. In January 2024, Future Generali launched i-ViSS (Intelligent Video Streaming and Settlement), which lets policyholders stream live video of damaged vehicles for assessment. Claims up to ₹50,000 can now be approved within a day, a process that earlier required multiple site visits.
- Compliance Training and Internal Communications
Regulators demand evidence that financial professionals have undergone proper training. Enterprise streaming platforms provide that. Financial training providers and industry education businesses are moving courses to enterprise streaming platforms (combining live + on-demand) to serve global cohorts faster and with better audit trails. Vimeo, for example, claims that nearly 200 financial institutions worldwide use its platform for employee training, compliance modules, and town halls. Similarly, Fitch Learning is claimed to serve 80% of the world’s top 20 banks.
- Customer Service and Virtual Branches
Some banks are also using streaming to create “branches on a screen.” AU Small Finance Bank, for example, offers more than 14 banking services via secure video calls, including fund transfers and service requests, through its partnership with VideoCX.io. Some banks have also deployed video bankers who serve customers in multiple languages, providing a full branch-like experience remotely. Customer satisfaction rises due to faster, more accessible service. At the same time, banks reduce the cost of physical branch expansion and staffing.
Final Thoughts For the BFSI sector, enterprise streaming has become a core enabler of business transformation. From accelerating onboarding and claims to delivering compliance training and investor relations, streaming helps banks and insurers blend efficiency and customer trust. We can say that the sector’s next competitive edge will not come from bigger branches or longer forms but from how seamlessly firms stream their services.
